This policy applies to paid plans and credits bought on oh!shoot and is part of the Terms of Service. It does not reduce the rights that Korea’s Act on Consumer Protection in Electronic Commerce guarantees to consumers.
1. At a glance
| Product | Refundable when | Refund amount | Not refundable |
|---|---|---|---|
| Free trial | Not applicable (no payment) | - | - |
| Monthly subscription ($24.99/month) | Within 7 days of the payment (renewals included) and none of that payment’s credits used | The full payment | Once any credit is used; after 7 days. No pro-rata refund for a period that has passed |
| Yearly subscription ($249/year) | Within 7 days of the payment (renewals included) and none of that payment’s credits used | The full payment | Once any credit is used; after 7 days. No pro-rata refund for a period that has passed |
| Lifetime ($2,499) | Within 7 days of the payment and none of that payment’s credits used | The full payment | Once any credit is used; after 7 days |
| Extra credits ($1 each) | Within 7 days of the payment, for credits not yet used | Number of unused credits × $1 | Credits already used; after 7 days |
| Free credits (trial, referral bonus and so on) | Not applicable | - | No refund or cash value |
2. Withdrawal (refund within 7 days)
- Within 7 days of the payment date (including a renewal payment), if you have not used any credit from that payment, you can ask for a full refund.
- “Used a credit” means you published a live print using a credit from that payment. Once you start using credits, supply of the digital content or service has begun and withdrawal is limited. We tell you this at checkout and in this policy. That is also why we offer a 14-day free trial with no card.
- Extra credits can be used piece by piece, so we refund the unused ones within 7 days. Monthly and yearly subscriptions and lifetime are supplied as a single package, so once any credit is used, withdrawal under this section is not available even within 7 days. Item 4 (defects) may still apply.
- The 7 days include the payment date. Even after the withdrawal period, if the Service was not delivered as we described, you can ask under item 4.
3. Cancelling a subscription
- You can cancel a monthly or yearly subscription at any time on the studio’s billing page (it opens the Stripe billing portal). Cancel before the next payment date to avoid the next period being charged.
- After you cancel, you can keep using the Service until the end of the period you already paid for, and then the subscription ends. We do not give pro-rata refunds for a period that has passed or remains.
- After the subscription ends, live prints you already published on a paid plan keep playing while your account stays open. Publishing new ones needs a plan or credits.
- If a renewal was charged automatically and you have not used any credit from that renewal, you can ask for a refund within 7 days under item 2.
4. When something is wrong with the Service
- If the Service was not delivered as we described or not as agreed, you can withdraw within 3 months of when it became available and within 30 days of when you knew or could have known of the problem.
- If a live print was not made because of an error on our side, or a credit was deducted wrongly, we give the credit back, or refund the amount if we cannot.
- Double charges and payment errors are refunded in full once confirmed.
5. When we cannot refund
- The 7-day withdrawal period has passed and item 4 does not apply
- Credits from a subscription or lifetime purchase that were already used (we cannot return the amount for what you used)
- Pro-rata refunds for a subscription period that has passed
- Credits given free of charge (free trial, referral bonuses and so on)
- When we ended the agreement because you broke the Terms of Service (for example, an account suspended for content that infringes others’ rights), unless the law requires a refund
- A change of mind, or dissatisfaction with the printed result (such as the print shop’s print quality). You order printing separately; we do not print.
6. How to ask, and how it is handled
- Email hello@ohshoot.net with: the email address you signed up with, the date and amount of the payment (and the receipt if you have it), which product you want refunded, and why.
- We tell you within 3 business days of receiving the request whether it can be refunded. Once a refund is decided, we ask for the payment to be cancelled to the method you paid with without delay (within 3 business days). Your card issuer or bank may take a few more days to return the money.
- Refunds go only to the original payment method (through Stripe), and payments are in US dollars (USD). Because of your card issuer’s exchange rate and fees, the charged and refunded amounts may differ slightly in your own currency.
- When a refund is made, the credits and plan benefits from that payment are taken back. Live prints published using refunded credits may stop playing.
7. If we end the Service
If we end the Service or change paid features significantly, we give 30 days’ notice and explain how remaining subscription time, unused credits and lifetime purchases will be refunded or otherwise made good.
8. If we disagree
If you disagree with a refund decision, please write to hello@ohshoot.net again. If that does not solve it, you can ask a consumer dispute body such as the Korea Consumer Agency (1372) for help.
Addendum
This policy takes effect on [YYYY-MM-DD].